Career Profile
I am a student currently studying and working at Santa Ana College. I am also planning on transferring to Cal Poly Pomona’s computer science program to specialize in their cybersecurity program. I’m searching for an internship were I can develop my skills to become a better cybersecurity professional.
Experiences
- Collaborated with professors and fellow IT support professionals as a cohesive team to provide guidance and support to local high school USAF CyberPatriot teams.
- Mentored and guided a team of CyberPatriot students in developing critical IT skills and knowledge to compete in national cybersecurity competitions.
- Provided technical support and troubleshooting assistance to CyberPatriot participants, ensuring the smooth operation of their computer systems and networks.
- Created custom computer hardening scripts for both Linux and Microsoft systems, specifically tailored for training and competition rounds, ensuring the teams were well-prepared and equipped to handle cybersecurity challenges.
- Developed comprehensive documentation on computer security methods, delivering engaging presentations and interactive lectures to the teams, fostering their understanding and proficiency in the subject matter to 100+ students.
- Conducted training sessions on cybersecurity best practices, network security, and incident response protocols to help build the participants’ understanding of IT support principles.
- Collaborated across ITS tech support, networking, admin, and programming divisions.
- Swiftly resolved technical issues for staff and students, ensuring seamless operations.
- Implemented rigorous data removal practices in accordance with ISO/IEC 27001:2022 standards.
- Conducted troubleshooting, hard drive wipes, and account removals from MDM and GP.
- Achieved successful technical issue resolution, resulting in enhanced system performance and heightened user satisfaction.
- Maintained an outstanding 99% satisfaction rating through excellent interpersonal skills and prompt solutions.
- Performed 30+ hardware and software repairs daily.
Certifications
Able to perform critical IT support tasks including device configuration, data backup and recovery, and operating system configuration. CompTIA A+ certified professionals have demonstrated baseline security skills for IT support roles and are able to detect and remove malware, address privacy concerns, and troubleshoot core service challenges.
Possess the knowledge and skills required to identify and explain the basics of computing, IT infrastructure, application and software, software development, database fundamentals, and security. These IT candidates have demonstrated the ability to install software, establish basic network connectivity, and identify and prevent basic security risks.
Completed five-courses, developed by Google, that include hands-on, practice-based assessments and are designed to prepare them for entry-level roles in IT support. They are competent in foundational skills, including troubleshooting and customer service, networking, operating systems, system administration, and security.
Demonstrated fundamental knowledge of Operating System Configurations, Installing and Upgrading Client Systems, Managing Applications, Managing Files and Folders, Managing Devices, and Operating System Maintenance. The MTA program provides an appropriate entry point to a future career in technology.
Demonstrated fundamental Windows devices and mobility knowledge and skills. The MTA program provides an appropriate entry point to a future career in technology.
Projects
Some of the projects that I'm not too embarassed to share.